Top 7 tips for handling enquiries from members of the public about a potential liability claim


When someone approaches council to report a hazard, there are some simple steps that you can take to help to process run smoothly. It’s important not to assume that the person wants to make a claim – they’ll soon say if they do – in which case, the focus remains on whether the hazard is on council infrastructure and what needs to happen next. 

You can read our top tips for handling these enquiries on the Member Centre

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